FAQ

Can I exchange my TUXY?

No worries at all for exchanging your TUXY. We’re all about ultimate comfort and we want you to be satisfied with your TUXY.


All we need is to get your suit shipped back to us in its original condition with tags and utility bag included and we will ship the replacement out right away. It’s that simple. Just send us a message at support@tuxy.co and our team will get back to you with instructions.



What’s your return or refund policy?  

We offer refunds on returns up to 21 days after delivery of your TUXY package.  All we need is to get your suit shipped back to us in its original unwashed condition along with tags and utility bag.


We will send your refund to you after your suit is inspected. It’s that simple. Simply message us at support@tuxy.co to get the ball rolling on any returns or refunds.


Why do I have to pay for return shipping?

Although paying shipping is never fun, it’s actually industry standard to have the client pay for return shipping when returning or exchanging merchandise purchased online. It’s important to note that we already cover the shipping costs on the initial order and also pay to ship exchanges back to customers. We realize that some retailers have the size and scale to offer free returns, but most online retailers don’t.


What Size should I get?

Settling on a size can be a challenge. We totally get it… Here’s our best practice when it comes to picking the perfect size TUXY.


Our sizing currently follows typical American sizing charts but it’s design is slim and fitted. We recommend you order whatever American size you would normally wear for hoodies and sweats depending on the fit you’re looking for. Many have found it good to size up.


Note that this is a tapered slim fitted garment so, if you’re on the larger side of your size, we would recommend you size up. If you’re in between sizes and can wear two different sizes, order the larger of the two sizes.


Alternatively, you can use our sizing guide and use your body measurements (<- Hyperlink) to narrow down your options.  


When will my TUXY be delivered?

Shipping within Canada & the US is pretty fast. It usually takes 5-10 business days or less. You will get an email from us with tracking info as soon as your package ships.  


Shipping to Europe will take a bit longer. It will take about 14-21 days for us to ship as we need to ship these overseas from Canada.  


Be sure to keep an eye on your inbox as you will receive an email with tracking as soon as it ships.


Where do you ship?

We currently have online shops in Canada, the US and European Union countries. We’re currently exploring how we can open in more markets in the near future.  


Is it worth the price?

You might be thinking this is pretty costly for a hoodie attached to some sweatpants. The truth is, a TUXY is so much more than that.


The TUXY is made from top-shelf materials and every part of it has been carefully designed for ultimate comfort, style, and utility. It’s also loaded with tons of awesome features that enhance your wearing experience.  It was conceived for people who appreciate a well-designed suit with high-grade components. A suit they can be proud to call a wardrobe favorite.


Do you have TUXY for women?

Many women have asked us to build a women version and we’re currently working on answering that call.  


Do you have other colourways?

We have a few things in the pipeline, however, the 2-tone grey is the only one available at the moment.


How do you use the bathroom in a TUXY?

The #1 question asked by thousands. There’s a fly pee zip in the front for stand up jobs. For any sit down job, it’s a stripdown affair.


If you do have to go potty in your TUXY, we recommend you wrap the arms around and bunch up the excess as you pull it down if you want to avoid floor contact.


How do I join your team?

We love our supporters and we’re always looking for like-minded individuals to join our global team of TUXY Ambassadors. If you wish to share your Social handles with us, we will make sure to add those to the list of potential ambassadors that fit our brand.


We do repost from our community so feel free to tag us @tuxysuit or use our tribe hashtags:

#tuxy, #tuxyvibe #tuxysuit