Can I exchange or return my TUXY?
You may exchange/return your unused product within 30 days of its purchase date. Please see our Exchange/Return Policy
To request an exchange or return please contact Support@Tuxy.co and a member of our Customer Service team will happily take care of you. Please have your order # ready.
Can I cancel my order?
As we look forward to having you suited up as soon as possible our team works tirelessly to make sure all orders get shipped out as fast as possible.
If contacted within the first 24 hours of your order being placed you order may have the possibility of being cancelled. This is handled on a case by case basis.
Make sure to contact support (firstname.lastname@example.org) as soon as possible if you have encountered an issue while placing your order.
What Size should I get?
Are you struggling to find the right fit for your Tuxy? No need to worry we got you covered.
We've created these handy size guides for you to checkout.
We understand shopping for a Tuxy can be tricky. We tend to follow a standard rule of thumb when it comes to getting you Comfy, Cozy, Tuxy! We suggest sticking with the same hoodie size you’d typically wear. If you do prefer a looser fit we do suggest sizing up for a bit more room. Feel free to check out our handy size guide linked below to have a better idea. If you are still uncertain reach out to our support team (SUPPORT@TUXY.CO) and they’d love to help you get in your very own Tuxy!
When will my TUXY be delivered?
Orders can take between 24 hours - 48 hours to be processed. Orders placed on the weekend will be shipped on the following Monday.
Standard shipping in North America takes between 5-10 business days or less depending on your location
International orders can take between 10-17 days roughly. (Tuxy is not responsible for any delays due to Customs)
A tracking number will be sent to you via email after your order is has been processed by our team.
If you have yet to receive your parcel by the estimated delivery date we do suggest allowing for 3 additional business days before contacting our support team.
Tuxy is not responsible for any additional charges such as (duties/taxes) when your parcel arrives to the destination country.
We urge all customers to do proper research with their countries Customs Bureau on any possible additional fees that may incur.
It is stated within the shipment options that "duties and taxes may apply"
Tuxy is not responsible for any lost or stolen items.
Investigations for lost parcels are to be handled by the customer. We suggest getting in touch with carriers directly.
Investigations for North American orders can only be launched 8 days after the last date of tracking.
Investigations for international orders can only be launched 30 days after last date of tracking.
PLEASE REACH OUT TO SUPPORT@TUXY.CO FOR HELP
How do you use the bathroom in a TUXY?
The #1 question asked by thousands. There’s a fly pee zip in the front for stand up jobs. For any sit down job, it’s a stripdown affair.
If you do have to go potty in your TUXY, we recommend you wrap the arms around and bunch up the excess as you pull it down if you want to avoid floor contact.
How do I join your team?
We love our supporters and we’re always looking for like-minded individuals to join our global team of TUXY Ambassadors. If you wish to share your Social handles with us, we will make sure to add those to the list of potential ambassadors that fit our brand.
We do repost from our community so feel free to tag us @tuxysuit or use our tribe hashtags:
#tuxy, #tuxyvibe #tuxysuit