Frequently Asked Questions
How do I go to the bathroom in a Tuxy?
For the men’s Tuxy Suits there is a front zipper fly, but otherwise it’s a stripdown affair! We recommend unzipping and tying the arms around the front of your waist before pulling your Tuxy down.
How do I care for my Tuxy Suit?
All suits should be machine washed in cold water and hung to dry. To prevent any pilling on your suit, it should be washed with a gentle detergent in a smaller load of laundry.
How do I choose the right size?
In order to make sure you’re selecting the right size, we suggest measuring yourself and using our Fit Selector tool near the size selector on the product page. You can also look at the model comparisons on this page here. Tuxy Suits run slim so we recommend sizing up for comfort!
What is your return policy?
Your order can be returned up to 30 days after it is delivered using our easy self-serve return portal. Please review the full policy here: https://www.tuxy.co/pages/policy
Do I have to pay any additional duties/taxes?
International customers (outside of US) may be subject to paying additional taxes and duties upon delivery, depending on your country. Tuxy does not reimburse international customers for expected duties and taxes on shipments. You will be responsible for paying upon receipt of your order.
How can I reach out to Tuxy support?
You can use the chat widget on our website to reach us, email us at support@tuxy.co, call our voicemail-to-text line at +1-855-507-1922, or message us on Facebook or Instagram at @tuxysuit.
What is your price matching policy?
Price matching is only valid for 14 days from the date of purchase. Tuxy will honour any price difference shown on site, for the difference in discount percentage. No coupon stacking (e.g. purchased at 10%, new sale is 15%, so we will honour an additional 5% discount on your order). Our price matching policy does not apply to our Black Friday or Cyber Monday sales.
What is your promo code policy?
We reserve the right to give final word on the ability to combine or stack discounts. Not all promo codes can be stacked, and we run some promotions that supersede existing promo codes.