⬛️ BLACK FRIDAY SALE ⬛️ 20-40%OFF⚠️

Return & Exchange Policy

Exchange Policy

Need to get a sized swapped? No worries, we got you covered! Please go to the link below to begin your exchange, and be sure to have your order number ready. If you encounter any issues with the self-serve option please reach out to support@tuxy.co for assistance.

Begin Exchange Process Here

To be eligible for an exchange, your item must be unused and in the same condition that you received it. Items dirty/soiled or washed will not be accepted. Items can only be exchanged within 30 days of purchase. It must be in the original packaging and include the reusable Tuxy Utility bag and all tags.

You will be responsible for paying for your own shipping costs for returning your item. You will get direct access to purchasing a shipping label through the self-serve returns process (via the link above). Shipping costs are not refundable. Tuxy will not accept any COD's or courier deliveries. International returns must mark "Canadian goods returning" on outside of parcel.

 

Returns Policy

We're sorry to hear the Tuxy wasn't for you, but we understand everyone is different. Please feel free to pass along any feedback so we can make our products better for our future customers. To get started with a return, please go to the link below to begin your exchange, and be sure to have your order number ready. If you encounter any issues with the self-serve option please reach out to support@tuxy.co for assistance.

Begin Return Process Here

To be eligible for a return, your item must be unused and in the same condition that you received it. Items dirty/soiled or washed will not be accepted. Items can only be exchanged within 30 days of purchase. It must be in the original packaging and include the reusable Tuxy Utility bag and all tags.

Tuxy is not responsible for the cost of returning items for international orders whether for returns or exchanges. Once your return is received and inspected we will notify you and your refund will be processed. Item's will be inspected within a 15-20 days of its delivery. Please allow further time during peak holiday seasons. Refunds will be applied to your original method of payment. Original shipping is non-refundable. Tuxy will not accept any COD's or courier deliveries.

 

Warranty/Defects

Sorry to hear you have an issue with your Tuxy, let's this fixed up and have you suited up again in no time! To request a resolution on a defective suit under warranty, please go to the link below to begin your exchange, and be sure to have your order number ready. If you encounter any issues with the self-serve option please reach out to support@tuxy.co for assistance.

Begin Defect Claim Here

We only replace items with manufacturer defects and must be inspected by our quality control team. If they are deemed defective we will replace the item or issue a refund. The manufacturer defects are in place for 30 days of purchase for our regular Apparel and One (1) year for our technical outerwear. Regular wear and tear or damages are not covered under warranty.

You will be responsible for taking and uploading photos of the defect when prompted from the link provided above. We require photo(s) of the defect(s) in question, as well as a photo of the tag/label found on the interior neck of the suit. 

 

Price Matching

Price matching is only valid for 14 days from the date of purchase. Tuxy will honour any price difference shown on site, for the difference in discount percentage. No coupon stacking (e.g. purchased at 10%, new sale 15% we will add 5% to your order).

 

Holiday Returns Policy

Our holiday returns/exchanges policy ranges for any purchases made from October 1st to December 25. From December 25th you'll have 30 days (up to January 24th) to make any return or exchange possible.

Simply reach out with your original order # and our team will happily get the appropriate process started for you. Any purchase requested past these dates are no longer valid of any exchange or refund

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