Return & Exchange Policy

ALL RETURNS ARE SUBJECT TO INSPECTION.

All products returned will go through an inspection process before we complete your return request. If any products are sent back damaged by the user (dirt, stains, smells, rips, etc.), your exchange or refund return claim will be switched to non-refundable credit which can be used on our shop. Returns are inspected within 14-21 business days of arriving back at the warehouse. This window can increase to 28 business days during high volume seasons. Tuxy will not accept any COD's or courier deliveries. All items (except hats) are eligible to return within 30 days from the time it was shipped, however second time returns (returns for an item that has already been exchanged) are not accepted. To be eligible for the return outcome you desire, your return must;

  • not be washed
  • not have any stains or smells
  • not have hair or lint

ÔĽŅPlease note your original shipping cost is non-refundable. If an item is returned and deemed damaged based on the above criteria, your return claim¬†will be switched to a non-refundable credit (gift card).

Exchanges/Credits

Need to get a sized swapped or want to return for credit? No worries, we got you covered! Please click the button below to get started, and be sure to read the details at the top of the page before proceeding. Do not use this link if your item is defective, instead please see the Warranty/Defects section below.

Please note for any returns, the customer will be required to pay a non-refundable flat rate for the return shipping label we generate for you. Please use the link below to initiate your return claim and receive instructions on returning your item(s). Once you have returned an item for an exchange and received your exchange order with the new item(s), you cannot return that new order for a second exchange/refund/credit.

Refunds

We're sorry to hear the Tuxy wasn't for you, but no hard feelings! Please pass along any feedback so we can make our products better.

To get started with a return, please click the button below, and be sure to read the details at the top of the page before proceeding. Do not use this link if your item is defective, instead please see the Warranty/Defects section below.

Please note for any returns, the customer is responsible for paying the full non-refundable cost of the return shipping label that we generate for you. Please use the link below to initiate your return claim and receive instructions on returning your item(s).

Warranty/Defects

Sorry to hear you have an issue with your Tuxy, we'll get this issue fixed and have you suited up again in no time! For any manufacturer defects, you have 30 days to submit a warranty claim (for all items except Storm suit, where you have 1 year). To request a replacement for a defective suit, please submit a warranty claim using the link below and selecting "Item was received damaged" as the reason for return, and "Warranty" as the outcome. You will be required to upload photos of the damage(s) and of the care label (click here to see an example image of this label) to submit your warranty claim, please have these photos ready to proceed to use the button below to begin.

You will receive a free return label generated after submitting your warranty claim, and your return will be processed once your item is in transit back to us. If you have any questions please reach out to us at support@tuxy.co.

International Returns

If you have purchased from outside of the United States, you will be responsible for all return shipping costs. You will be able to use the links in the sections above to submit a return claim, but will then need to purchase a label from your local carrier and will be responsible for shipping the item with duties prepaid. Any shipments sent back to us that require duties to be paid once in United States will be returned back to you without the return being approved.

Price Matching

Price matching is only valid for 14 days from the date of purchase. Tuxy will honour any price difference shown on site, for the difference in discount percentage. No coupon stacking (e.g. purchased at 10%, new sale is 15%, so we will honour an additional 5% discount on your order). Our price matching policy does not apply to our Black Friday or Cyber Monday sales.

Holiday Returns

We know you might want to gift a Tuxy to someone in your life for the holidays, which is why any purchases made from October 15th to December 1st will have an extended window to return by January 7th for store credit or an exchange. Purchases made outside of this window will have the standard return window, no exceptions. If you have purchased within the window of October 15th and December 1st and wish to return for a refund, the standard 30 day window will apply. No exceptions will be made to this policy.

Promo Code Policy

We reserve the right to give final word on the ability to combine or stack discounts. Not all promo codes can be stacked, and we run some promotions that supersede existing promo codes.

International Duties & Taxes

We ship from North America. Tuxy does not reimburse international customers for expected duties and taxes on shipments. You will be responsible for paying upon receipt of your order.

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