HIS & HER BUNDLE
How do I go to the bathroom in a Tuxy?
For the men’s Tuxy Suits there is a front zipper fly, but otherwise it’s a stripdown affair! We recommend unzipping and tying the arms around the front of your waist before pulling your Tuxy down.
How do I care for my Tuxy Suit?
All suits should be machine washed in cold water and hung to dry. To prevent any pilling on your suit, it should be washed with a gentle detergent in a smaller load of laundry.
How do I choose the right size?
In order to make sure you’re selecting the right size, we suggest measuring yourself and using our Fit Selector tool near the size selector on the product page. You can also look at the model comparisons on this page here. Tuxy Suits run slim so we recommend sizing up for comfort!
What is your return policy?
Your order can be returned up to 30 days after it is delivered using our easy self-serve return portal. Please review the full policy here: https://www.tuxy.co/pages/policy
How can I reach out to Tuxy support?
You can use the chat widget on our website to reach us, email us at support@tuxy.co, call our voicemail-to-text line at +1-855-507-1922, or message us on Facebook or Instagram at @tuxysuit.
Overview
It is the customers responsibility to ensure the correct address is input at the time of checkout. We cannot guarantee the ability to cancel or reroute a shipment after the order has been fulfilled. Tuxy is not responsible for any packages that we cannot cancel or reroute and is not responsible for ensuring a replacement is sent if an incorrect address was provided upon checkout.
It is also the responsibility of the customer to ensure the correct item is ordered upon checkout. We cannot guarantee the ability to edit or cancel an order before it ships. If you need an edit or cancellation made to your order but it has already shipped by the time we respond, you will need to instead return the item for an exchange or refund after you receive the order.
We offer multiple shipping options depending on region. We also offer optional shipping insurance for a small fee, which insures your package in case it is lost or stolen. Please note Tuxy is not responsible for any carrier issues, so we encourage customers to purchase this insurance at checkout.
How long do orders take to be packaged and shipped?
Orders take 1-3 business days to be processed before being shipped. Once shipped, the timeline will depend on which shipping service you select. Depending on the shipping service you select, the number of business days stated on the service name will apply to your expected shipment timeline.
Do you ship internationally?
We ship all across the US and internationally from this website, and we also ship to Canada from https://www.ca.tuxy.co/. For any orders shipped internationally, duties and taxes may apply at the customer’s expense.
